My app is not working with video

If your app is crashing, slowing down or behaving strangely when using the video feature, these are some of the things that could be causing it:

1. The type of device you are using: Older devices may struggle to support the video feature​. 

2. Your operating system version: You might need to update your device operating system

iOS Android

Go to Settings > General > Software Update to check whether you're on the latest iOS version or whether you need to upgrade.​

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3. Available memory on your device: How much storage space do you have available on your device? Freeing up some storage could help to make things work better.

iOS Android

Go to Settings > General > iPhone Storage to check your available storage and free up some space

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4. Low battery: Make sure your battery is charged

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