Uh-oh! Don’t worry, if you’ve forgotten your password, just follow these easy steps to reset it.


iOS Android Web

On the login screen, tap Forgotten Password, then follow the prompts that follow.



✨ Remember:

  • Check your email promptly – links expire after 24 hours
  • Check your spam inbox if the reset email doesn’t arrive shortly
  • Ensure your email address and password is correct, and remember email addresses and passwords are case sensitive
  • Ensure your login email address is correct – it is possible to have multiple emails associated with your account so make sure you’re using the one you signed up with!

🧐 Having problems doing any of the above? Follow all the steps in the “Password reset problems” article. 

👉 Need to change your password? Here's how – Change your password (iOS only)

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