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Having trouble accessing your Over account to work on that magical design? It’s possible to create more than one account in Over and there are a few things you can try to get to the bottom of this. 
 

✨Remember

If you're logging in using email, remember that Over login is case sensitive; ensure you’ve put capital letters in the right places when entering your login name. 
 

🌟 #1: When logging in, make sure the “Log in” tab is selected rather than “Get started”.

Here’s what it looks like:

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🤔 #2: Have you tried entering all possible email addresses one by one & choosing to “reset your passwords?”

Be sure to check your spam mailbox for the password reset mail. If successful, this will reveal which email address is linked to your account. 

✨ #3: Have you tried logging in using Facebook, Google or Apple Automatic login if relevant? 

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🔍 Have you tried logging into each of your email inboxes and searching for “overhq”, which will bring up any emails you’ve had from us previously?

 If you’re having trouble remembering which email address you signed up with, there are two very important things to note:
 

✨ Are you sure you signed up with email? 

This requires you to enter an email address of your choosing, and a password specifically for Over. If you signed up with email, you should get a password reset email if you select “Forgot password”.
 
OR 
 

💫 Did you sign up using ANY other method? 

For example tapping on Sign in with Apple, Facebook, or Google (this is not the same as choosing email and entering your Gmail address). If so, you will not receive a password reset email from us! You will need to log in the same way you signed up. 
 
If you cannot remember your Apple, Facebook or Google password, you will need to go to their website and follow their password reset procedure, then come back to Over and log in that way with your new password.
 
We cannot reset passwords for third–party login methods 😢
 

🌈 If you don’t mind a fresh start, you could use a different email address to create a totally new Over Account by choosing “Get Started” or "Sign up". 

❓If you've logged in but can't see your PRO account, follow the steps in this article to get access.

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