To start, please check to make sure you followed all of the steps in the “Cancel your subscription” article, in the correct order. If you’ve done all of those and were still charged for a subscription, please read on.
- Simply deleting the app will not cancel your subscription or trial, and you will still be charged. You must keep the app installed until after you have followed all the required steps in the above article.
- In order to avoid being charged, you need to have canceled at least 24 hours before the last day of your trial (7th for PRO or 14th day for Over Teams).
If you’ve been charged even though you canceled, please follow the steps below to request a refund from the App Store or Play Store:
All payments within the App Store are handled directly by Apple. If you’re eligible for a refund, you can contact Apple directly via the following steps:
- Find the Apple invoice for your purchase (you will receive one via email upon making a payment to the App Store)
- Tap 'report a problem' at the bottom and fill in the required details
- Alternatively, you can go to sign in with your Apple ID and request a refund there.
The Play Store can assist within the first 48 hours after a purchase is made:
- On a mobile browser (like Chrome), open
- Tap 'Order History'.
- On the order you want to return, swipe left and tap 'More'.
- Select 'Request a refund' or 'Report a problem' and choose the option that describes your situation.
- Complete the form and specify that you would like a refund.
- You should get a response from Google within two business days.
For more info on subscription refunds from the Play Store,